How can we help?

One credit per successful operation: 1 credit per email found, 1 per email verified, 3 per phone returned by the waterfall (a single number can hit 2-4 providers, but we only charge you for one). Failed lookups are free. Re-running an enrichment on the same lead within 30 days is also free — we cache it.

Yes — but compliance is shared. We hold the data in the EU under AES-256-GCM, carry a DPA, and let you delete a lead instantly. The legitimate-interest balancing test for B2B outreach is on you. Read our security page and our DPA template.

Three culprits, in order of frequency: (1) you're signed in to a different account in the extension than in the web app — sign out + back in; (2) LinkedIn pushed a UI update overnight and our injector is rebuilding — usually fixed within hours; (3) a Chromium update reset extension permissions — re-grant access at chrome://extensions.

Yes. Downgrade or cancel from Settings → Billing — takes effect at the end of the current cycle, no proration trick. Unused credits roll over for 12 months even if you cancel your plan, so the 500 credits you bought in January are still spendable in December.

Unused subscription days: yes, pro-rated, no questions. Used credits: refundable in the first 14 days if total credit usage is under 20% of the plan's monthly allotment. Top-ups: refundable until consumed. Just email us.

Yes. In Settings → Phone Providers you can supply your own API keys for any of the 8 supported partners. We store them encrypted, use them in the waterfall, and you pay providers directly — we deduct 0 credits per successful return when you BYOK.

status.netounim.com — uptime for API, dashboard, extension and each individual data partner, with a 90-day history and RSS/webhook subscriptions.